Privacy Policy 

Pony Poo Ltd.(“Our”, “We”, “Us”) always strive to provide a clear, honest and transparent approach regarding how and when we may collect and use your personal data. We are committed to protecting and respecting your privacy.


Along with our terms and conditions (can be viewed via this website), our privacy policy explains when and why we collect personal information about people who visit us and visit our website, how we use it, the conditions under which we may disclose it to others and how we store it. Please read both of these carefully to understand how we collect your personal data.


For the purpose of the General Data Protection Regulations 2018 (GDPR), the data controller is Pony Poo Ltd, Unit 3 Ashleigh Meadow, Tregondale, Menheniot, Liskeard, Cornwall, PL14 3RG.

By visiting our website or placing an order over the phone, you are accepting our privacy policy, please read below:


Pony Poo Ltd. promises to only ever use your data for lawful basis.

What is our lawful basis for collecting personal data:

The lawful basis upon which we will be collecting data comes under four headings – legitimate interests, consent, contractual and legal obligation.


Legitimate Interests

Personal data may be legally collected under legitimate interests and your personal data will only be used if we consider if it fair and balanced to do so and if it is within your reasonable expectations. We will balance your rights and our legitimate interests to ensure that we use your personal data in ways that are not unduly intrusive or unfair.



If you consent for us to notify you via our sales and marketing channels (telephone, email, text, post or messenger) of products, offers, newsletters, talks, reminders. You have the right to withdraw your consent at anytime by contacting Pony Poo Ltd. on 07565772261 or in writing to Pony Poo Ltd, Unit 3 Ashleigh Meadow, Tregondale, Menheniot, Liskeard, Cornwall, PL14 3RG.



Data processing is necessary for the performance of a contract to which you are party or to take steps at the request of you prior to entering into a contract (using our website)

Legal Obligation

What information we may collect

We collect information like your name, phone number, email address, address, credit/ debit card information, animal details and personal descriptions.

This information will be collected upon registering to our website and filling out forms, subscribing, participating in any competitions or discussions and any other communication with our website.


What information may automatically be collected

In addition to the information collected through your own input. When you visit our website other technical information may be collected. Things like your computers IP address, (internet protocol) which is used to connect your computer to the internet provider. Your browser, computer, internet connection, purchase history, your login information, page interaction (page clicks, scrolling and mouse overs) phone numbers used to call our team, products you have searched for. Search engine providers and analytics/cookies that assist us in the improvement of our site. We may also use software tools to measure the length of time you were using our website, products you viewed or clicked on and other page interactions. Phone calls may be monitored and recorded to ensure our standards are met and maintained.


Why we collect your information

For carefully considered and legitimate business purposes we will collect your personal data in order to be able to deliver and communicate with you and to process your order.

Without your personal data we cannot sell you goods and services or communicate with the latest special offers or competitions. Without this information you will not be able to purchase any products.

To update your details if they change

To provide a tailored service to you - providing you with products, information and services that you request from us as well as providing information about other products, services or information we offer that you may be interested in.

To allow us to respond to your questions/queries/feedback as well as administer our site and internal operations

So that we can notify you of any changes to the service we are providing

To process payments

To prevent and detect fraud and keep our website safe and secure

For legal processes such as working under our legal obligations set by the Veterinary Surgeons Act 1966

We may analysis the data and information given/collected to identify our customer needs and conduct market research, data analysis, polls, surveys and statistical analysis to help us enhance the service we deliver.

To enable us to present our site content in an effective and present manner for you and your computer

Information we receive from other sources may be combined with the information given by you for the purposes set out above.


We may use your information for some third parties - Delivery

To process your order, we will need to share some of your personal details with delivery companies, this includes but is not limited to Royal Mail, Parcel Force, DHL, Yodel. By placing an order with us you are agreeing for your personal details (Usually name and address) to be used by the delivery company in order to receive your goods.


In some cases, we may feel we need to contact the veterinary surgeon who provided the written prescription if we feel there are any issues or concerns. We will provide the vet with some of the personal details you have provided.

Selling of company

If we ever sell Pony Poo Ltd. we may disclose your personal data to the prospective buyer or seller. If we do sell all our assets, personal data will be included in this.

Other third parties we may use in order to efficiently run Pony Poo Ltd. are as follows. We take no obligation for their privacy policy, by ordering on our website you agree to their privacy policies as well as ours:

VetIT (

Google calendars (

Gmail mail (

Microsoft Word(

Microsoft Excel (

Apple Iphone (

Royal mail (

Parcel force ( 


Legal obligation

If we are in a situation were it is a legal obligation to share your personal data to comply with the law, or in order to enforce our terms of use and other agreements, or to protect our staff and Pony Poo Ltd. business including our customers we have the right to share your personal data with appropriate authorities should we feel essential. This includes credit risk and fraud protection.

 How long will be keep your data?

It is a legal obligation to keep any data for 5 years, this includes the purchase of prescription only medication and non-prescription medication that we have sold. We keep all personal data for this time.

Your rights

In accordance with the GDPR, you have the right;

To be aware of how your personal data is used. Please read above for full details.

You have a right to know how we use your data including how third parties may use your data, this is all listed above. If you want specific information on what data we have for you then please contact us via or for other options please see our contact information here and we will be happy to help.

You have a right to update and amend any of your personal details at any point. Just contact us and we will amend your data.

To data portability. Where we are processing your personal data under your consent the law allows you to request data portability from one service provider to another. This right is largely seen as a way for people to transfer their personal data from one service provider to a competitor.

To restrict processing. This links into the rectify records right as you can for ask your personal data processing to be restricted if there is a disagreement about its accuracy.

To lodge a complaint. For more details or to lodge a complaint about our privacy practices please contact the supervisory authority

If you wish for any personal information you have already given us to be forgotten, then we can permanently erase your details upon request. Please allow 30 days for this to be effective. By law we have to keep prescription only medication records and non- prescription only medication records for 5 years so if you have brought something with us in the last 5 years we will not be able to delete all your personal data until the time period is over.


Your consent

By visiting this website ( and using it's services, information and products we provide you are accepting and consenting to the practices described in this policy and understand and agree that the personal information you provide will be held on a secure database and operated by us and third party processors we use to run the business more efficiently.


We will ask you to accept our privacy policy and terms and conditions upon registering to Pony Poo Ltd. By ticking the accept box you agree to the terms and conditions which includes the privacy policy.


We have strict security procedures for the storage and disclosure of your information to prevent data leaks. All staff members are briefed in what is expected.


All personal information given to us via our website is encrypted by a secure server before it is sent to us. However, information transmitted by the internet cannot be completely secure. Secure transmission of your data through our site cannot be guaranteed and is done at your own risk.


If you use your credit or debit card to buy/pay for something from us we pass your card details securely to our payment-processing partner Wix payments. To find out more please click here;

"The security of our users' financial transactions is extremely important to us at Wix Payments and we are 100% committed to protecting you, as well as your customers. For this reason, Wix Payments complies with the Payment Card Industry Data Security Standards (PCI DSS)."

Another payment option on this website is Pay Pal. To find out more about how Pay Pal handles your data, click here


Our data is stored/handled inside of the EEA (European economic area) and cloud based via wix website ( and VetIT (


Identifiable personal data will be destroyed from our records six years after the date of our last interaction. In most cases, this represents six years after the last financial transaction.


Phone calls may be monitored and recorded to ensure our standards are met and maintained.


When leaving our website via external links these are not our responsibility and that once you click on a link to an external site it will be subject to that organisation’s privacy policies, not ours.


Collection of data through cookies

Our website is monitored and improved using Cookies. Cookies are pieces of data that are stored on your browser and help keep track of the movements and actions on a website. They help us to understand who has visited our site and see which pages, which in turn allows us to make our site more user friendly.


 In the following table is the name and purpose of the cookies which are used on our site;​


Cookie name                                                              Life Span                                                       Purpose


svSession                                                                  Permanent                                               Creates activities and BI


hs                                                                                Session                                                              Security


incap_ses_${Proxy-ID}_${Site-ID}                          Session                                                              Security


incap_visid_${Proxy-ID}_${Site-ID}                        Session                                                              Security


nlbi_{ID}                                                              Persistent cookie                                                    Security


XSRF-TOKEN                                                        Persistent cookie                                                    Security


smSession                                                                Two weeks                                           Identify logged in site members​



Cookies can be blocked by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you do this (block all cookies including essential cookies) you may not be able to access all or parts of our site.


Changes to our Privacy Policy


This Privacy Policy may change from time-to-time. For example, we will continue to update it to reflect new legal requirements. Please visit this website page to keep up-to-date with the changes to our Privacy Policy.


For any further details, queries or to exercise any of your rights please contact us.


​Version 1 - November 2020